Frequently asked questions
Below you will find answers to the questions we are asked the most. If you cannot find the answer here, please do contact us.
We're looking to extend our SkySafari with a few nights on the coast - do the flight timings allow us to do this easily?
For both Tanzania and East Africa itineraries, the SkySafari aircraft will return to Arusha by 1130, enabling guests to catch onwards flights to Zanzibar.
For the Kenya SkySafari, our aircraft will return to Nairobi Wilson in time for onward flights to the Kenyan coast.
What is the earliest international flight that I can book on the last day?
The earliest international flights you can book are those that depart at 1500 or later.
These timings apply to all SkySafari itineraries.
If I book an extra night before or after the SkySafari, are airport transfers included?
Yes they are but the accommodation will be an extra cost.
The SkySafari Extension to Zanzibar goes to Kilindi, but no children are allowed there - what do I do then?
We will book you and your children into The Residence and, as with all our SkySafari itineraries, we create an all-inclusive package for you. This will consist of a scheduled flight from the Serengeti to Zanzibar (which stops in Arusha briefly), transfers to and from The Residence/Zanzibar International Airport and all-inclusive accommodation. Please contact us for a tailored itinerary to suit your needs.
How many nights can I extend in the Serengeti or Masai Mara?
Can I combine Tanzania with Kenya?
Absolutely, this will provide the ultimate African experience. Please contact us for a special discount.
Are park fees included?
Park fees are not included in our rates but they are a mandatory supplement and will reflect on your invoice separately.
Are there any other taxes or surcharges?
The Zanzibari Government charges Zanzibar Infrastructure Levy of US$1.00 per person per night for any accommodation on Zanzibar, which will be added to your invoice as a separate item.
What is the luggage limit?
How many seats does the SkySafari airplane - Grand Caravan have?
SkySafari has a weight limit for luggage of 20kg and 3kg hand luggage. What happens if I book one of your extensions whereby we travel on a scheduled flight?
Scheduled flights have a weight limit for luggage of 15kg. It is possible to store extra luggage at Arusha Coffee Lodge or our Nairobi office free of charge while you carry on with your extension. At the end of your trip we will ensure you are reunited with your luggage in either Arusha or Nairobi. However, please do contact us and we will advise you of the possibilities for your specific itinerary.
Is there a minimum or maximum age for travelers on SkySafari?
No there isn’t, we welcome people of all ages.
Children of all ages are allowed; we do suggest that children of the ages of 4 years and up seem to get the most out of their experience. For families with young children we would ask that you book an exclusive vehicle use so that you have the flexibility to enjoy your safari activities at your own pace.
There is no upper age limit, however we do ask you to let us know in advance if your guests are physically challenged or less-abled.
I have a knee/back problem, can I still come on safari?
Absolutely! Please do let us know in advance so that we can book rooms closest to the main areas for you. Please bear in mind that there are steps in many of our lodges and camps. Our SkySafari eliminates long road transfers between lodges as these transfers take place in our SkySafari aircraft. However, game drives are conducted in the National Parks and Conservancies and the roads can be bumpy and one spends several hours on game drives each day.
My mother is in a wheelchair, can she come with me on SkySafari?
Yes, we would love to welcome her. Please bear in mind that there are few facilities for handicapped/less-abled people in Tanzania and Kenya, but if your mother doesn’t mind being carried into the game drive vehicle and to her room, then she will take home memories to last a lifetime.
What is the best time to come on a SkySafari?
There is no best time, each season has its own special features. Travel in the Green Season from April to May and the less dry period from mid-October to mid-December, the landscape changes and becomes beautifully green, the dust has settled and there are fewer visitors on safari. The grass is fertile and tall which makes spotting game more challenging but rewarding.
The remainder of the year tends to be drier, with less chance of precipitation, so animals tend to congregate around existing water sources and the landscapes are drier. The High Season period of July to October also tends to attract more visitors on safari.
Is there Wi-Fi on the SkySafari?
The main areas of all the lodges and camps offer free Wi-Fi. Please bear in mind that the Wi-Fi in East Africa is not lightning fast.
I am lactose intolerant/require gluten-free meals/allergic to peanuts/vegan. Can you cater for this?
Yes, our chefs have been specially trained to deal with many different types of dietary requirements. The chefs will personally discuss your upcoming meals with you. Please also be sure to notify us of dietary requirements when making your booking.
I have Sleep Apnea and use a CPAP machine which requires electricity throughout the night.
Do all the lodges have 24-hour electricity? Yes they do. Bringing a CPAP machine is not a problem, and we will ensure that your machine is plugged in.
Are there any restrictions for any of the included activities?
Yes, children under 16 years are restricted from walking safaris.
Horse riding has a weight limit of 90kg (198.4lbs).
East Africa Safari
We’re committed to making your SkySafari the adventure of a lifetime as well as helping to safeguard the African wilderness for future generations. Want to know more about how we do both? Get in touch with our expert team.